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Return & Refund Policy
At SOLE DISTRICT LTD., customer satisfaction is at the core of everything we do. We understand that on occasion, a product may not meet your expectations. This Return & Refund Policy outlines the terms under which returns, exchanges, and refunds are handled to ensure a seamless experience.
We accept returns on most items within 30 calendar days of the delivery date. To qualify for a return:
The item must be unused, unwashed, and in its original packaging, including tags, manuals, accessories, and any included promotional items.
A valid proof of purchase must accompany the return (e.g., receipt, order confirmation email).
Items marked as final sale, custom-made, downloadable, or perishable are not eligible for return unless they arrive damaged or defective.
To begin the return process:
Submit a return request via our online returns center at www.soledistrict.shop or contact our Customer Service team via [email protected] or +1 520-343-9627.
Once approved, you will receive detailed return instructions and, if eligible, a prepaid return label.
Returns made to store credit are free of charge.
For returns to the original payment method, a $10 return shipping fee will be deducted from the refund total (unless otherwise specified).
We accept returns from customers worldwide. However, international returns are subject to the following conditions:
Return shipping costs are the responsibility of the customer and vary depending on location.
Duties, customs fees, and taxes imposed by your local authority are non-refundable and will not be covered by Sole District.
All international returns must be initiated through www.soledistrict.shop and must include a valid tracking number once shipped.
Once your return is received and inspected:
A refund will be processed within 5–10 business days to your original payment method.
You will receive a confirmation email once your refund has been issued.
Please allow additional time for your financial institution to reflect the refund in your account, as processing times may vary.
We do not offer direct exchanges at this time.
If you wish to exchange an item:
Return the original item following the steps above.
Place a new order for the desired item.
This method ensures the quickest turnaround and the best chance of securing your preferred item.
If you receive an item that is defective, damaged, or incorrect:
Contact our support team at [email protected] within 7 days of receiving your order.
Please provide your order number and photos of the issue.
We will offer a full refund, exchange, or replacement at no extra cost to you, depending on product availability.
If you received a gift and would like to return it:
We will issue the refund as store credit (e-gift card).
You may be asked to provide the gift giver’s order information to facilitate the return.
Orders can only be canceled prior to shipment. If your order has already been processed or shipped, you must follow the standard return process once it arrives.
For all inquiries or assistance regarding returns, please reach out to us:
Email: [email protected]
Phone: +1 520-343-9627
Address: 4316 Thorn Street, MIAMI, Arizona
Website: www.soledistrict.shop
Our team is available [insert support hours if desired] and ready to assist you.
We reserve the right to amend this Refund & Return Policy at any time without prior notice. Any changes will be posted on www.soledistrict.shop, and the revised version will take immediate effect.
Thank you for shopping with Sole District LTD.. Your satisfaction is our priority.
